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Try HEBE for 14 days. If you don’t love it, tell us why and we’ll refund your order in full.
Refunds in this portfolio demo are simulated: no real money moves.
How it works
Which products are covered?
Every product, including The Timeless Ritual Collection gift edition.
How long do I have?
14 days from the day your order is delivered. If no delivery date is recorded, the 14 days count from the day the order is completed.
How do I request a refund?
Open the order in your account and choose “Request a refund”. Select the products, tell us why they didn’t work for you, and send the request. You will see a request number straight away and receive it by email.
Do I have to give a reason?
We ask why so we can improve, and “Prefer not to say” is always an option. A refund is never refused because of the reason you choose.
What counts as a full refund?
The full amount you paid for the products you return, after any discounts. Return instructions are sent after your request.
What happens next?
We review the request, approve it and refund the original payment method. The order then shows as Refunded and we email you.
Your statutory rights
This guarantee is in addition to your legal rights. In the EU, consumers have a 14-day right of withdrawal for distance purchases, with no reason required; special rules can apply to opened cosmetics for hygiene reasons.